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HOW DO I ORDER ONLINE?

Once you have found all the items you wish to purchase and added them all to your cart, click ‘CHECKOUT’ in the top right hand corner when you’re ready to finalise your purchase.

At this point that you can either:

  • login for a faster checkout process if you’re an existing member, or
  • complete the purchase and become a member by clicking the ‘Create an Account’ checkbox on the checkout page (which means next time you can just login and not have to fill out your details)

Please note you will need your credit card or PayPal details and your billing address to finalise your purchase. If you have any questions at all feel free to contact our Customer Service team by calling 1300 882 914 during the hours of 9am – 5pm AEST.

 

CAN I CHANGE/CANCEL MY ORDER?

Absolutely! Up until the moment your order has been shipped. Our orders are processed and shipped fast, so contact our Customer Service team straight away and we’ll do our best to stop the order going out. If your order has been sent to you and you need to return it, check out our Returns Policy.

 

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR PURCHASE ONLINE?

Unfortunately some items do sell out quickly, especially when part of an exclusive range, so if you’ve seen something you absolutely must have - be sure to snap it up! However, if the item you are after is now sold out, contact our Customer Service Team and they will be more than happy to try and help locate one either in our warehouses or in one of our stores, or find another similar product for you.

 

CAN I TALK TO SOMEONE?

Sure can - If you have a question or problem, you can call our Customer Service Team on 1300 882 914 during the hours of 9am – 5:00pm AEST. 

 

WHAT ARE YOUR FULL TERMS AND CONDITIONS?

Our full terms and conditions comprise:  Terms of Service, Privacy Policy, Refund Policy

 

WHAT CURRENCY ARE PRODUCTS DISPLAYED IN?

All prices are shown in Australian Dollars.

 

DO YOU HAVE A SIZE GUIDE?

Yes we do - please see Size Guide.

 

Shipping & Delivery

 

WHICH COUNTRIES DO YOU SHIP TO?

 

We ship worldwide! 

 

HOW MUCH WILL SHIPPING COST?

A $10 shipping and handling fee will be charged for all orders within Australia

 that are less than $75.

Orders over the value of $75 will receive FREE Standard Shipping within Australia.

 

We Offer express delivery for $15. Orders placed before 2:00pm AEST in Metro areas should be received between 1-2 business days. (Remote rural areas may take longer.)

 

(*For fragile, bulky, or heavy items, the shipping price may differ. In these circumstances our customer service team will contact you prior to your order being dispatched, giving you the opportunity to confirm the delivery price.)

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We aim to have all orders received before 2pm AEST shipped the same day and you will receive email notification confirming when your order ships.

For fragile, bulky, or heavy items or items shipped to remote locations, shipping prices and times may differ.

 

WHAT HAPPENS IF I’M NOT HOME WHEN MY PACKAGE ARRIVES?

If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up. We recommend sending to an address where there is someone in attendance during business hours – that way you’re sure to get them as soon as possible and you won’t need to do any of the running around!

 

IF THERE IS A PROBLEM WITH MY ORDER WHO CAN I CONTACT?

If you have any issues with your order, no matter if its large or small, please contact our Customer Service team on 1300 882 914 during the hours of 9am – 5pm AEST, or go to our Contact Us page which has all the contact details you may need.

 

 

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