Customer Care

Processing Times

All orders will be sent via Australia Post. Orders placed before 12pm AEST Monday – Friday (Sydney, Australia) will be shipped out the next day. Purchases made on weekends and public holidays will be processed the following business day.
 Once your parcel has been shipped you will be sent an email confirmation with tracking information. Orders will be delivered between 8am – 6pm Monday to Friday. Please note that once your order is on its way, we are unable to change the shipping address.


Import Duties & Taxes

All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs. Golden Breed reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.


Ordering Information

For all online customer service and product enquiries, please email : 
Unfortunately, we are not able to change or cancel an order once placed so please make sure you choose your items carefully. However, if you do have any urgent changes please contact our customer service team via email at and we’ll do all we can to fulfil your request.


Item Availability

If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note or a full refund.



We want you to be completely satisfied with your online purchase. You can learn all about our returns & exchanges policy here.



If you want to exchange any items, you’ll simply need to place a new order for those items.
We suggest you contact us on if you are planning to order a new size or colour so we can provide you as smooth a process as possible with your new order.